Cancellation Policy

In certain situations a student/trainee may need to cancel his/her registration in a course. If s/he cancels his/her registration more than 4 weeks before the course starting date, s/he will receive a refund minus an administration fee (10/ OMR). If she/he cancels the registration within 4 weeks prior the course starting date, she/he will be charged the full fee unless she/he has unforeseen, unavoidable and imposed reasons serious enough to interfere with the student/trainee's study or ability to meet an assessment deadline or sit an examination; and if this case is considered, student/trainee will be subject to be charged 50% of the total course fee.

Attendance Policy

If a student/trainee fails to attend at least 95% of classes in a course then he/she is deemed to not have satisfactorily participated in the course and will fail.
If, because of special or mitigating circumstances, a student/trainee knows in advance that he/she will be absent and these absences are likely to cause him/her to be unable to attend at least 95% of classes, then:
•  He/she must meet with the Course Coordinator(s) as soon as this is known.
•  A negotiation will then occur with the Course Coordinator(s) to see if a plan can be formulated so that learning experiences that will be missed can be adequately compensated for. This plan will then be submitted to the sponsor (if applicable) for their approval as well.

Examples of circumstances that would normally justify this special consideration include:
•  An acute illness affecting the time available, so that a reasonable person would have been unable to carry out the assessment task as required.
•  A serious personal injury, such as a broken limb or one with an incapacitating effect.
•  Being the victim of a serious crime such as robbery, burglary or a violent assault during the period immediately preceding the assessment
•  A serious illness or death of a close relative: normally a partner, parent, child, sibling or grandparent
•  Unforeseen and unavoidable and imposed work pressures serious enough to interfere with the student's study or ability to meet an assessment deadline or sit an examination.

Examples of circumstances that would not normally be acceptable include:
•  Any claim not supported by reliable evidence
•  Financial problems or difficulties with housing
•  Difficulties with child-minders or other domestic or work arrangements
•  Travel arrangements.
•  Failure to attend an examination or failure to submit an assessment because of confusion over time, date or location.
•  Retrospective medical certificates, i.e. dated/issued after a student has recovered from the illness claimed.